(03) 8669 2674

11B Mareno Road
Tullamarine, Melbourne
VIC 3043

ACCEPTANCE OF ORDER

Can I cancel my order?

If the order has not gone into production then it can be cancelled. The fast way way to cancel an order is to phone the office on 03 8669 2674 and quote your reference number. Please also send an email to confirm the cancellation of the order to sue@dddigitalprinting.com.au

If you need to cancel outside office house please send email marked URGENT CANCEL JOB and phone the office as soon as it re-opens.

Can I change my order?

If the job has not gone into production then we can accept changes to an order. We would ideally prefer if the changes were made by yourself and artwork re-submitted. If the changes are relatively minor such as a a typo or spelling amendment if it is easier and where possible we can make the change on your behalf.

How do I track my order?

Once an order has been completed the status online will change to dispatched and you will receive a confirmation email with the delivery details. All orders are sent via Australia Post so you can track the status of the order via their website: http://auspost.com.au/track/
 

PRINTING TIPS AND ADVICE

How do I get a quote?

Quotations can be obtained online using our pricing calculator. Simply select the product you want printed, the qty and type of stock and receive an instant quote. If you are unable to find your product online simply complete the Custom Quote form and a member of the team will get back to you.

What paper types do you offer?

We offer a range of matt and silk paper stocks ranging from 100gsm through to 300gsm.

CUSTOMER ACCOUNT INFORMATION

Do you have to have an account to order?

The good news is you don't have to be an existing customer of D&D. We have developed our online system to make ordering print products easy for everyone. In order to complete an order you will be required to open an account. Your account will hold certain information such as name, address, email so you don't have to complete these again every time you order. You can simply log back in and this information is stored in account.

What happens if I forget my password?

If you forget your password you can simply ask for it to be re-set. A link will be sent to the email address you used to register on the system and within this email will be a link to re-set your password.

BILLING AND PAYMENT METHODS

What payment methods are accepted?

We accept all Visa and Mastercard credit and debit card payments and payment via Paypal online. If you wish to place an order but do not have the required payment method please contact the office.

When paying online how can I be sure my payment details will be safe and secure?

Our 3rd party payment provider is Paypal, a well known worldwide gateway merchant. All transactions are processed through their secure system. When you enter your payment details always look int the toolbar at the URL to check it reads https:// and then you know the page is secure.

Who will be billing me for my order?

D&D Digital Print Ltd own and operate the website and the debit name on your credit card statement will read D&D Digital Online.
 

DELIVERY OF ORDER

When can I expect delivery?

We have various delivery options available so your order will be delivered within the timeframe chosen online. All orders are dispatched with Australia Post (unless you opted to collect) and can be tracked via their website: http://auspost.com.au/track/

Do you offer a Next Day service?

If you need your order in a hurry you can select our Next Day print service online or if you are local you can opt to collect the order the following day.

How are Shipping Costs calculated?

Shipping costs are calculated based on the weight of the order and the option of delivery method chosen online. You can therefore choose which shipping option best suits your needs. In general shorter delivery times incur higher costs.

If you still need an answer to your question please contact us and a member of the team will be happy to help.